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Alienware 18 Area-51 AA18250 (0DV5N)
Product Description
The Alienware 18 Area-51 AA18250 is a high-performance AI-powered gaming notebook engineered for demanding gameplay, intensive multitasking, and advanced computing workloads. Designed by Dell under the Alienware series, this 18-inch notebook combines cutting-edge hardware with premium visual and audio technologies to deliver a powerful and immersive user experience. Running on Windows 11 Home, the system is built to handle modern gaming, content creation, AI-enhanced applications, and professional productivity with exceptional responsiveness and speed.
At the center of the experience is a large 18-inch WQXGA display with a native resolution of 2560 x 1600, delivering sharp image clarity and detailed visuals across games, media, and creative applications. The panel operates at a 300 Hz refresh rate, helping motion remain fluid and highly responsive during fast-paced gameplay. With a brightness level of 500 cd/m², visuals remain vivid and clear in a variety of lighting conditions. The screen also supports 100% DCI-P3 colour gamut coverage, producing rich and accurate colours for gaming and entertainment. Wide viewing angles of +85/-85 degrees horizontally and vertically ensure image consistency from multiple positions, while anti-glare technology improves viewing comfort. Additional display enhancements include Dell ComfortView Plus, a 0.15 mm pixel pitch, and response times rated at 3 ms typical and 12 ms maximum.
The notebook is powered by an Intel Core Ultra 9 275HX processor from the Intel Core Ultra Series 2 family. Featuring a 24-core architecture made up of 8 performance cores and 16 efficient cores, the processor operates at a base frequency of 2.7 GHz and can reach turbo speeds up to 5.4 GHz. Supported by 36 MB of cache memory and 24 processing threads, the system is capable of handling demanding applications, high-end gaming, and simultaneous workloads efficiently. AI acceleration is integrated through Intel AI Boost technology, providing up to 13 TOPS through the dedicated Neural Processor Unit and contributing to a total processor AI performance capability of up to 36 TOPS.
Graphics performance is driven by the NVIDIA GeForce RTX 5090 graphics processor paired with Intel integrated graphics, enabling advanced rendering capabilities and smooth gaming performance. The dedicated GPU includes 24 GB of GDDR7 SDRAM video memory, supporting visually demanding titles and graphics-intensive creative tasks. NVIDIA G-SYNC technology helps eliminate screen tearing while Advanced Optimus enhances graphics switching efficiency for optimized performance and power management.
The Alienware 18 Area-51 is equipped with 64 GB of DDR5 SDRAM configured as 2 x 32 GB modules operating at 6400 MT/s. This high-speed memory configuration supports efficient multitasking and intensive workloads while utilizing a non-ECC SO-DIMM 262-pin form factor. Storage is provided through a 2 TB M.2 2280 PCIe 4.0 x4 NVMe solid-state drive, offering fast boot times, rapid application loading, and extensive capacity for large game libraries, creative projects, and professional files.
Audio performance is designed to create a rich and immersive sound environment. The system includes two tweeters, two woofers, and dual array microphones to enhance clarity during gaming, entertainment, streaming, and communication. Audio processing is handled through the Realtek ALC3329 codec, delivering detailed sound reproduction for both media playback and conferencing.
Integrated camera functionality includes both RGB and infrared camera systems. The standard camera captures at 1920 x 1080 resolution while the infrared camera operates at 640 x 360 resolution. The camera setup supports video capture at 30 frames per second and uses CMOS image sensor technology. Additional camera features include infrared support, RGB functionality, and wide viewing angles for enhanced video communication and facial recognition capabilities.
Connectivity options are extensive, allowing the notebook to integrate easily into gaming setups and professional workstations. The system supports Bluetooth and wireless networking standards including 802.11a/b/g/n/ac/ax/be through the Killer Wi-Fi 7 BE1750 wireless controller. Wired networking is supported through a 5 Gigabit Ethernet interface for stable high-speed connectivity. External device support includes HDMI, USB 3.2 Gen 1 ports, USB 3.2 Gen 1 with PowerShare, dual Thunderbolt 5 ports with DisplayPort 2.1 and Power Delivery support, a headphone and microphone combo jack, and an RJ-45 LAN port. An integrated memory card reader supports SD, SDHC, and SDXC memory cards.
The notebook features a full keyboard with RGB backlighting and per-key RGB customization, along with an integrated numeric keypad for productivity and gaming convenience. Input functionality is completed with a built-in touchpad designed for precise navigation and control.
Power is supplied through a 360-watt AC adapter supporting AC input from 100-240 V at 50/60 Hz, with output rated at 19.5 V and 18.46 A. Battery operation is supported by a 6-cell lithium-ion battery with a capacity of 96 Wh and a battery weight of 351 g. ExpressCharge functionality is included to reduce charging downtime and improve convenience.
Built with durability and reliability in mind, the Alienware 18 Area-51 operates within temperatures ranging from 0 °C to 35 °C and supports operating humidity levels between 10% and 90% non-condensing. The notebook is designed to withstand operational shock tolerance up to 110 g at a 2 ms half-sine pulse and non-operational shock tolerance up to 160 g. Vibration tolerance ratings reach 0.66 g RMS during operation and 1.3 g RMS when not operating.
Security features include an integrated Trusted Platform Module security chip for hardware-based protection and secure authentication. The system is classified as a Build To Plan configuration and includes Dell additional software along with a 30-day Microsoft 365 activation trial. Included in the package are the Alienware 18 Area-51 AA18250 notebook and the power adapter. The notebook also includes 1 Year Care Onsite bundled service support.
Specifications
- Product Name: Alienware 18 Area-51 AA18250
- Model Number: 0DV5N
- Manufacturer: Dell
- Series: Alienware
- Product Type: Notebook AI PC
- Operating System: Windows 11 Home
- Processor Family: Intel Core Ultra 9 Series 2
- Processor Model: Intel Core Ultra 9 275HX
- Processor Base Speed: 2.7 GHz
- Maximum Turbo Speed: 5.4 GHz
- Processor Cores: 24-core
- Performance Cores: 8
- Efficient Cores: 16
- Threads: 24
- Cache Memory: 36 MB
- NPU: Intel AI Boost
- NPU Performance: Up to 13 TOPS
- Total AI Performance: Up to 36 TOPS
- AI Datatype Support: INT8
- Sparsity Support: Yes
- AI Framework Support: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
- Windows Studio Effects Support: Yes
- Installed RAM: 64 GB DDR5 SDRAM
- Memory Configuration: 2 x 32 GB
- Maximum Supported RAM: 64 GB
- Memory Speed: 6400 MT/s
- Rated Memory Speed: 6400 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 2
- Empty Memory Slots: 0
- Memory Type: Non-ECC
- Storage Capacity: 2 TB
- Storage Type: SSD
- SSD Form Factor: M.2 2280
- SSD Interface: PCIe 4.0 x4
- Storage Protocol: NVMe
- Display Size: 18-inch
- Display Resolution: 2560 x 1600
- Display Type: WQXGA
- Refresh Rate: 300 Hz
- Pixel Density: 168 ppi
- Brightness: 500 cd/m²
- Widescreen Support: Yes
- Horizontal Viewing Angle: +85 / -85 degrees
- Vertical Viewing Angle: +85 / -85 degrees
- Colour Gamut: 100% DCI-P3
- Display Features: Anti-glare, Wide Viewing Angle, Dell ComfortView Plus
- Pixel Pitch: 0.15 mm
- Response Time Typical: 3 ms
- Response Time Maximum: 12 ms
- Graphics Processor: NVIDIA GeForce RTX 5090
- Integrated Graphics: Intel Graphics
- Graphics AI Performance: Up to 8 TOPS
- Video Memory: 24 GB GDDR7 SDRAM
- Video Features: NVIDIA G-SYNC, Advanced Optimus
- Gaming Support: Yes
- Multi-GPU Configuration: Single GPU card with integrated GPU
- Camera Resolution Standard: 1920 x 1080
- Camera Resolution Infrared: 640 x 360
- Camera Megapixels Standard: 2.07 MP
- Camera Megapixels Infrared: 0.23 MP
- Image Sensor Type: CMOS
- Video Capture Rate: 30 fps
- Camera Features: IR camera, RGB camera, 86.6-degree IR viewing angle, 80.2-degree viewing angle
- Audio System: Two tweeters, two woofers, dual array microphones
- Audio Codec: Realtek ALC3329
- Input Devices: Keyboard and touchpad
- Keyboard Backlight: RGB
- Per-Key RGB Support: Yes
- Numeric Keypad: Yes
- Wireless Connectivity: Bluetooth
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wireless Controller: Killer Wi-Fi 7 BE1750
- Network Interface: 5 Gigabit Ethernet
- Interfaces: HDMI
- USB Ports: 2 x USB 3.2 Gen 1
- USB PowerShare Port: USB 3.2 Gen 1 with PowerShare
- Thunderbolt Ports: 2 x Thunderbolt 5 with DisplayPort 2.1 and Power Delivery
- Audio Jack: Headphone/microphone combo jack
- LAN Port: RJ-45
- Memory Card Reader: Yes
- Supported Memory Cards: SD, SDHC, SDXC
- Battery Type: 6-cell Lithium-Ion
- Battery Capacity: 96 Wh
- Battery Weight: 351 g
- AC Adapter Input: 100-240 V, 50/60 Hz
- AC Adapter Output: 360 W
- AC Adapter Voltage: 19.5 V
- AC Adapter Current: 18.46 A
- Security Feature: Trusted Platform Module (TPM) Security Chip
- Additional Features: ExpressCharge
- Included Software: Dell Additional Softwares, Microsoft 365 30-day trial activation
- Included Accessories: Power adapter
- Pricing Type: Build To Plan (BTP)
- Bundled Service: 1 Year Care Onsite
- Minimum Operating Temperature: 0 °C
- Maximum Operating Temperature: 35 °C
- Operating Humidity Range: 10% - 90% non-condensing
- Operating Shock Tolerance: 110 g at 2 ms half-sine pulse
- Non-operating Shock Tolerance: 160 g at 2 ms half-sine pulse
- Operating Vibration Tolerance: 0.66 g RMS random
- Non-operating Vibration Tolerance: 1.3 g RMS random
- Dimensions: 41 cm x 32 cm x 3.05 cm
- Weight: 4.12 kg
- Package Contents: Alienware 18 Area-51 AA18250 notebook, power adapter
SureLookIT
Alienware 18 Area-51 AA18250 (0DV5N)
Product Description
The Alienware 18 Area-51 AA18250 is a high-performance AI-powered gaming notebook engineered for demanding gameplay, intensive multitasking, and advanced computing workloads. Designed by Dell under the Alienware series, this 18-inch notebook combines cutting-edge hardware with premium visual and audio technologies to deliver a powerful and immersive user experience. Running on Windows 11 Home, the system is built to handle modern gaming, content creation, AI-enhanced applications, and professional productivity with exceptional responsiveness and speed.
At the center of the experience is a large 18-inch WQXGA display with a native resolution of 2560 x 1600, delivering sharp image clarity and detailed visuals across games, media, and creative applications. The panel operates at a 300 Hz refresh rate, helping motion remain fluid and highly responsive during fast-paced gameplay. With a brightness level of 500 cd/m², visuals remain vivid and clear in a variety of lighting conditions. The screen also supports 100% DCI-P3 colour gamut coverage, producing rich and accurate colours for gaming and entertainment. Wide viewing angles of +85/-85 degrees horizontally and vertically ensure image consistency from multiple positions, while anti-glare technology improves viewing comfort. Additional display enhancements include Dell ComfortView Plus, a 0.15 mm pixel pitch, and response times rated at 3 ms typical and 12 ms maximum.
The notebook is powered by an Intel Core Ultra 9 275HX processor from the Intel Core Ultra Series 2 family. Featuring a 24-core architecture made up of 8 performance cores and 16 efficient cores, the processor operates at a base frequency of 2.7 GHz and can reach turbo speeds up to 5.4 GHz. Supported by 36 MB of cache memory and 24 processing threads, the system is capable of handling demanding applications, high-end gaming, and simultaneous workloads efficiently. AI acceleration is integrated through Intel AI Boost technology, providing up to 13 TOPS through the dedicated Neural Processor Unit and contributing to a total processor AI performance capability of up to 36 TOPS.
Graphics performance is driven by the NVIDIA GeForce RTX 5090 graphics processor paired with Intel integrated graphics, enabling advanced rendering capabilities and smooth gaming performance. The dedicated GPU includes 24 GB of GDDR7 SDRAM video memory, supporting visually demanding titles and graphics-intensive creative tasks. NVIDIA G-SYNC technology helps eliminate screen tearing while Advanced Optimus enhances graphics switching efficiency for optimized performance and power management.
The Alienware 18 Area-51 is equipped with 64 GB of DDR5 SDRAM configured as 2 x 32 GB modules operating at 6400 MT/s. This high-speed memory configuration supports efficient multitasking and intensive workloads while utilizing a non-ECC SO-DIMM 262-pin form factor. Storage is provided through a 2 TB M.2 2280 PCIe 4.0 x4 NVMe solid-state drive, offering fast boot times, rapid application loading, and extensive capacity for large game libraries, creative projects, and professional files.
Audio performance is designed to create a rich and immersive sound environment. The system includes two tweeters, two woofers, and dual array microphones to enhance clarity during gaming, entertainment, streaming, and communication. Audio processing is handled through the Realtek ALC3329 codec, delivering detailed sound reproduction for both media playback and conferencing.
Integrated camera functionality includes both RGB and infrared camera systems. The standard camera captures at 1920 x 1080 resolution while the infrared camera operates at 640 x 360 resolution. The camera setup supports video capture at 30 frames per second and uses CMOS image sensor technology. Additional camera features include infrared support, RGB functionality, and wide viewing angles for enhanced video communication and facial recognition capabilities.
Connectivity options are extensive, allowing the notebook to integrate easily into gaming setups and professional workstations. The system supports Bluetooth and wireless networking standards including 802.11a/b/g/n/ac/ax/be through the Killer Wi-Fi 7 BE1750 wireless controller. Wired networking is supported through a 5 Gigabit Ethernet interface for stable high-speed connectivity. External device support includes HDMI, USB 3.2 Gen 1 ports, USB 3.2 Gen 1 with PowerShare, dual Thunderbolt 5 ports with DisplayPort 2.1 and Power Delivery support, a headphone and microphone combo jack, and an RJ-45 LAN port. An integrated memory card reader supports SD, SDHC, and SDXC memory cards.
The notebook features a full keyboard with RGB backlighting and per-key RGB customization, along with an integrated numeric keypad for productivity and gaming convenience. Input functionality is completed with a built-in touchpad designed for precise navigation and control.
Power is supplied through a 360-watt AC adapter supporting AC input from 100-240 V at 50/60 Hz, with output rated at 19.5 V and 18.46 A. Battery operation is supported by a 6-cell lithium-ion battery with a capacity of 96 Wh and a battery weight of 351 g. ExpressCharge functionality is included to reduce charging downtime and improve convenience.
Built with durability and reliability in mind, the Alienware 18 Area-51 operates within temperatures ranging from 0 °C to 35 °C and supports operating humidity levels between 10% and 90% non-condensing. The notebook is designed to withstand operational shock tolerance up to 110 g at a 2 ms half-sine pulse and non-operational shock tolerance up to 160 g. Vibration tolerance ratings reach 0.66 g RMS during operation and 1.3 g RMS when not operating.
Security features include an integrated Trusted Platform Module security chip for hardware-based protection and secure authentication. The system is classified as a Build To Plan configuration and includes Dell additional software along with a 30-day Microsoft 365 activation trial. Included in the package are the Alienware 18 Area-51 AA18250 notebook and the power adapter. The notebook also includes 1 Year Care Onsite bundled service support.
Specifications
- Product Name: Alienware 18 Area-51 AA18250
- Model Number: 0DV5N
- Manufacturer: Dell
- Series: Alienware
- Product Type: Notebook AI PC
- Operating System: Windows 11 Home
- Processor Family: Intel Core Ultra 9 Series 2
- Processor Model: Intel Core Ultra 9 275HX
- Processor Base Speed: 2.7 GHz
- Maximum Turbo Speed: 5.4 GHz
- Processor Cores: 24-core
- Performance Cores: 8
- Efficient Cores: 16
- Threads: 24
- Cache Memory: 36 MB
- NPU: Intel AI Boost
- NPU Performance: Up to 13 TOPS
- Total AI Performance: Up to 36 TOPS
- AI Datatype Support: INT8
- Sparsity Support: Yes
- AI Framework Support: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
- Windows Studio Effects Support: Yes
- Installed RAM: 64 GB DDR5 SDRAM
- Memory Configuration: 2 x 32 GB
- Maximum Supported RAM: 64 GB
- Memory Speed: 6400 MT/s
- Rated Memory Speed: 6400 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 2
- Empty Memory Slots: 0
- Memory Type: Non-ECC
- Storage Capacity: 2 TB
- Storage Type: SSD
- SSD Form Factor: M.2 2280
- SSD Interface: PCIe 4.0 x4
- Storage Protocol: NVMe
- Display Size: 18-inch
- Display Resolution: 2560 x 1600
- Display Type: WQXGA
- Refresh Rate: 300 Hz
- Pixel Density: 168 ppi
- Brightness: 500 cd/m²
- Widescreen Support: Yes
- Horizontal Viewing Angle: +85 / -85 degrees
- Vertical Viewing Angle: +85 / -85 degrees
- Colour Gamut: 100% DCI-P3
- Display Features: Anti-glare, Wide Viewing Angle, Dell ComfortView Plus
- Pixel Pitch: 0.15 mm
- Response Time Typical: 3 ms
- Response Time Maximum: 12 ms
- Graphics Processor: NVIDIA GeForce RTX 5090
- Integrated Graphics: Intel Graphics
- Graphics AI Performance: Up to 8 TOPS
- Video Memory: 24 GB GDDR7 SDRAM
- Video Features: NVIDIA G-SYNC, Advanced Optimus
- Gaming Support: Yes
- Multi-GPU Configuration: Single GPU card with integrated GPU
- Camera Resolution Standard: 1920 x 1080
- Camera Resolution Infrared: 640 x 360
- Camera Megapixels Standard: 2.07 MP
- Camera Megapixels Infrared: 0.23 MP
- Image Sensor Type: CMOS
- Video Capture Rate: 30 fps
- Camera Features: IR camera, RGB camera, 86.6-degree IR viewing angle, 80.2-degree viewing angle
- Audio System: Two tweeters, two woofers, dual array microphones
- Audio Codec: Realtek ALC3329
- Input Devices: Keyboard and touchpad
- Keyboard Backlight: RGB
- Per-Key RGB Support: Yes
- Numeric Keypad: Yes
- Wireless Connectivity: Bluetooth
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wireless Controller: Killer Wi-Fi 7 BE1750
- Network Interface: 5 Gigabit Ethernet
- Interfaces: HDMI
- USB Ports: 2 x USB 3.2 Gen 1
- USB PowerShare Port: USB 3.2 Gen 1 with PowerShare
- Thunderbolt Ports: 2 x Thunderbolt 5 with DisplayPort 2.1 and Power Delivery
- Audio Jack: Headphone/microphone combo jack
- LAN Port: RJ-45
- Memory Card Reader: Yes
- Supported Memory Cards: SD, SDHC, SDXC
- Battery Type: 6-cell Lithium-Ion
- Battery Capacity: 96 Wh
- Battery Weight: 351 g
- AC Adapter Input: 100-240 V, 50/60 Hz
- AC Adapter Output: 360 W
- AC Adapter Voltage: 19.5 V
- AC Adapter Current: 18.46 A
- Security Feature: Trusted Platform Module (TPM) Security Chip
- Additional Features: ExpressCharge
- Included Software: Dell Additional Softwares, Microsoft 365 30-day trial activation
- Included Accessories: Power adapter
- Pricing Type: Build To Plan (BTP)
- Bundled Service: 1 Year Care Onsite
- Minimum Operating Temperature: 0 °C
- Maximum Operating Temperature: 35 °C
- Operating Humidity Range: 10% - 90% non-condensing
- Operating Shock Tolerance: 110 g at 2 ms half-sine pulse
- Non-operating Shock Tolerance: 160 g at 2 ms half-sine pulse
- Operating Vibration Tolerance: 0.66 g RMS random
- Non-operating Vibration Tolerance: 1.3 g RMS random
- Dimensions: 41 cm x 32 cm x 3.05 cm
- Weight: 4.12 kg
- Package Contents: Alienware 18 Area-51 AA18250 notebook, power adapter
SureLookIT
3 to 5 Working Days Delivery & Return Terms
Delivery Options:
If the product page shows "3 to 5 Working Days", the following delivery options apply:
SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)
DPD: €6.99 — 3 to 5 working days (Tracked, Insured)
Delivery working days are Monday to Friday (excluding bank/public holidays).
How to Return:
You must contact us to arrange collection. Do not send it yourself.
If returned by any other means, or without first contacting us to arrange collection, the return will be refused and the product sent back to you. We are not responsible for lost/damaged returned parcels when you don't follow our return policy.
You must pay a delivery fee to have it sent back to you
Returns time frame:
14 days from delivery date (based on tracking).
Item must be unopened, sealed, and resaleable.
Must arrive back to us within 14 days.
Important:
Refunds issued only if all return conditions are met.
If opened or not resaleable, it will be returned to you and no refund given.
Warranty:
Manufacturer warranty period is specified on the product page.
Delivery Notes
Delivery delays outside our control may occasionally occur.
For full return details see: https://surelookit.com/pages/support
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below
All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
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Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
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If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
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If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
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Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
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We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
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If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
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Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
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Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.
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