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Alienware 16 Aurora AC16250 AI PC Notebook (39J4J)
Product Description
The Alienware 16 Aurora AC16250 AI PC notebook is engineered to deliver powerful gaming performance, advanced multitasking capability, and immersive entertainment in a refined portable design. Built by Dell as part of the Alienware gaming series, this high-performance notebook combines cutting-edge hardware with intelligent AI-focused computing features, making it suitable for demanding gamers, creators, and professionals who require speed, responsiveness, and visual precision throughout every task.
At the heart of the system is the Intel Core 7 240H processor from the Intel Series 2 family. Operating at a base frequency of 2.5 GHz and capable of reaching turbo speeds up to 5.2 GHz, the processor is designed to maintain smooth performance under intensive workloads. Its 10-core architecture, consisting of 6 performance cores and 4 efficient cores, works alongside 16 processing threads and 24 MB of cache memory to support responsive multitasking, advanced gaming workloads, content creation, and productivity applications without interruption.
The notebook is equipped with NVIDIA GeForce RTX 4050 graphics paired with integrated Intel Graphics, enabling visually rich gaming experiences and accelerated graphical performance. The dedicated GPU includes 6 GB of GDDR6 SDRAM video memory and supports NVIDIA G-SYNC technology, which helps minimize screen tearing and input lag during fast-paced gameplay. This graphics configuration provides fluid rendering performance while maintaining visual clarity and responsiveness for modern games and creative workloads.
The 16-inch display is designed to deliver detailed imagery and vibrant color reproduction. Featuring a native WQXGA resolution of 2560 x 1600 and a refresh rate of 120 Hz, the screen produces smooth motion and sharp visuals suitable for gaming, streaming, and professional use. The panel supports a 100% sRGB color gamut for accurate and vivid color representation, while brightness levels of 300 cd/m² help maintain image clarity in a range of lighting conditions. Additional display enhancements include anti-glare treatment, wide viewing angles, low blue light technology, and Dell ComfortView Plus, all of which contribute to improved viewing comfort during extended usage sessions. With a pixel density of 189 ppi and response rates reaching 35 ms maximum and 30 ms typical, the display balances visual detail with responsive performance.
To complement its graphical capabilities, the Alienware 16 Aurora AC16250 includes an advanced audio and communication setup. Stereo speakers and a dual array microphone system provide clear sound reproduction for gaming, media playback, voice chat, and online meetings. Audio processing is handled through the Realtek ALC3204 codec and complies with High Definition Audio standards, helping create a more immersive listening experience. The integrated RGB webcam captures video at a resolution of 1280 x 720 with a frame rate of 30 frames per second, while the CMOS image sensor and 78.6-degree field of view support clear video communication and streaming applications.
The system includes 16 GB of DDR5 SDRAM configured as two 8 GB modules operating at 5600 MT/s. This high-speed memory configuration supports responsive multitasking and demanding software performance while utilizing the notebook’s dual SO-DIMM memory slots. Storage is provided through a 1 TB M.2 2230 PCIe 4.0 x4 NVMe solid-state drive, delivering rapid system startup, fast application loading times, and efficient file access. The notebook also includes two M.2 card slots, with one slot remaining available for future expansion.
Connectivity options are designed to support a wide range of peripherals and external displays. The notebook features USB-C 3.2 Gen 2 ports with DisplayPort 1.4a Alt Mode support, including one port with Power Delivery functionality, alongside two USB 3.2 Gen 1 ports, HDMI output, a combined headphone and microphone jack, and an RJ-45 Gigabit Ethernet port. Wireless communication is handled through Bluetooth support and Wi-Fi standards including 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and Wi-Fi 7 (802.11be). The integrated MediaTek MT7925 wireless controller supports dual-stream 2x2 operation and MU-MIMO technology for stable wireless performance, while the Realtek RTL8111H controller manages wired Gigabit Ethernet connectivity.
The notebook is powered by a 6-cell lithium-ion battery with a 96 Wh capacity, supporting extended usage between charging sessions. Dell ExpressCharge functionality helps reduce charging downtime, allowing users to quickly restore battery capacity when needed. The included 130-watt AC adapter supports input voltages from 100 to 240 V at 50/60 Hz and provides an output of 19.5 V at 6.67 A for reliable system power delivery.
Designed with portability in mind despite its gaming-focused hardware, the Alienware 16 Aurora AC16250 measures 35.698 cm wide, 26.543 cm deep, and 1.861 cm high, with a total weight of 2.49 kg. The integrated keyboard includes white backlighting, a dedicated numeric keypad, and a Copilot key to improve productivity and usability. The notebook is supplied with Windows 11 Home preinstalled and includes software such as McAfee+ Premium with one year of coverage and a 30-day Microsoft 365 activation trial. Dell also includes a 1 Year Care Onsite service package as part of the bundled support offering.
Specifications
- Product Name: Alienware 16 Aurora AC16250
- Model Number: 39J4J
- Manufacturer: Dell
- Series: Alienware Aurora
- Category: AI PC Gaming Notebook
- Product Type: Notebook
- Operating System: Windows 11 Home
- Processor Family: Intel Core 7 Series 2
- Processor Model: Intel Core 7 240H
- Base Processor Speed: 2.5 GHz
- Maximum Turbo Speed: 5.2 GHz
- Number of Cores: 10-core
- Performance Cores: 6
- Efficient Cores: 4
- Threads: 16
- Cache Memory: 24 MB
- Memory Capacity: 16 GB DDR5 SDRAM
- Memory Configuration: 2 x 8 GB
- Maximum Supported RAM: 16 GB
- Memory Speed: 5600 MT/s
- Rated Memory Speed: 5600 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 2
- Empty Memory Slots: 0
- Primary Storage Capacity: 1 TB
- Storage Type: SSD
- SSD Form Factor: M.2 2230
- Storage Interface: PCIe 4.0 x4
- Storage Protocol: NVM Express (NVMe)
- Display Size: 16-inch
- Display Type: LED Widescreen
- Native Resolution: 2560 x 1600
- Display Resolution Standard: WQXGA
- Refresh Rate: 120 Hz
- Pixel Density: 189 ppi
- Brightness: 300 cd/m²
- Horizontal Viewing Angle: +85 / -85 degrees
- Vertical Viewing Angle: +85 / -85 degrees
- Color Gamut: 100% sRGB
- Pixel Pitch: 0.13 mm
- Maximum Response Time: 35 ms
- Typical Response Time: 30 ms
- Display Features: Anti-glare
- Display Features: Wide Viewing Angle
- Display Features: Low Blue Light Technology
- Display Features: Dell ComfortView Plus
- Graphics Processor: NVIDIA GeForce RTX 4050
- Integrated Graphics: Intel Graphics
- Video Memory: 6 GB GDDR6 SDRAM
- Video Features: NVIDIA G-SYNC
- Gaming Support: Yes
- Multi-GPU Configuration: Single GPU card with integrated GPU
- Integrated Webcam: Yes
- Webcam Resolution: 1280 x 720
- Camera Resolution: 0.92 Megapixel
- Camera Sensor Type: CMOS
- Video Frame Rate: 30 frames per second
- Camera Viewing Angle: 78.6 degrees
- Camera Type: RGB camera
- Audio System: Stereo speakers
- Microphone Type: Dual array microphone
- Audio Codec: Realtek ALC3204
- Audio Standards: High Definition Audio
- Wireless Connectivity: Bluetooth
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wi-Fi Version: Wi-Fi 7
- Wireless Controller: MediaTek MT7925
- Wireless Features: Dual stream (2x2)
- Wireless Features: MU-MIMO
- Network Interface: Gigabit Ethernet
- Ethernet Controller: Realtek RTL8111H
- Keyboard Type: Full keyboard with numeric keypad
- Keyboard Backlight: Yes, white
- Keyboard Features: Copilot key
- Input Type: Keyboard and touchpad
- Battery Type: 6-cell Lithium Ion
- Battery Capacity: 96 Wh
- Battery Weight: 351 g
- Charging Feature: ExpressCharge
- AC Adapter Input: 100-240 V, 50/60 Hz
- AC Adapter Output Power: 130 watt
- AC Adapter Output Voltage: 19.5 V
- AC Adapter Output Current: 6.67 A
- Interface: HDMI
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode and Power Delivery
- Interface: 2 x USB 3.2 Gen 1
- Interface: Headphone/microphone combo jack
- Interface: LAN (RJ-45)
- Expansion Slots: 2 x M.2 Card slots
- Available Expansion Slot: 1 available
- Width: 35.698 cm
- Depth: 26.543 cm
- Height: 1.861 cm
- Weight: 2.49 kg
- Minimum Operating Temperature: 0 °C
- Maximum Operating Temperature: 35 °C
- Operating Humidity Range: 10% - 90% non-condensing
- Shock Tolerance (Operating): 140 g @ 2 ms half-sine pulse
- Vibration Tolerance (Operating): 0.66 g RMS random
- Included Software: McAfee+ Premium (1 year)
- Included Software: Microsoft 365 30-day trial activation
- Included Accessories: Power adapter
- Pricing Type: Build To Plan (BTP)
- Manufacturer Selling Program: Dell Smart Selection
- Bundled Service: 1 Year Care Onsite
- Package Contents: Alienware 16 Aurora AC16250 notebook
- Package Contents: Power adapter
SureLookIT.com
Alienware 16 Aurora AC16250 AI PC Notebook (39J4J)
Product Description
The Alienware 16 Aurora AC16250 AI PC notebook is engineered to deliver powerful gaming performance, advanced multitasking capability, and immersive entertainment in a refined portable design. Built by Dell as part of the Alienware gaming series, this high-performance notebook combines cutting-edge hardware with intelligent AI-focused computing features, making it suitable for demanding gamers, creators, and professionals who require speed, responsiveness, and visual precision throughout every task.
At the heart of the system is the Intel Core 7 240H processor from the Intel Series 2 family. Operating at a base frequency of 2.5 GHz and capable of reaching turbo speeds up to 5.2 GHz, the processor is designed to maintain smooth performance under intensive workloads. Its 10-core architecture, consisting of 6 performance cores and 4 efficient cores, works alongside 16 processing threads and 24 MB of cache memory to support responsive multitasking, advanced gaming workloads, content creation, and productivity applications without interruption.
The notebook is equipped with NVIDIA GeForce RTX 4050 graphics paired with integrated Intel Graphics, enabling visually rich gaming experiences and accelerated graphical performance. The dedicated GPU includes 6 GB of GDDR6 SDRAM video memory and supports NVIDIA G-SYNC technology, which helps minimize screen tearing and input lag during fast-paced gameplay. This graphics configuration provides fluid rendering performance while maintaining visual clarity and responsiveness for modern games and creative workloads.
The 16-inch display is designed to deliver detailed imagery and vibrant color reproduction. Featuring a native WQXGA resolution of 2560 x 1600 and a refresh rate of 120 Hz, the screen produces smooth motion and sharp visuals suitable for gaming, streaming, and professional use. The panel supports a 100% sRGB color gamut for accurate and vivid color representation, while brightness levels of 300 cd/m² help maintain image clarity in a range of lighting conditions. Additional display enhancements include anti-glare treatment, wide viewing angles, low blue light technology, and Dell ComfortView Plus, all of which contribute to improved viewing comfort during extended usage sessions. With a pixel density of 189 ppi and response rates reaching 35 ms maximum and 30 ms typical, the display balances visual detail with responsive performance.
To complement its graphical capabilities, the Alienware 16 Aurora AC16250 includes an advanced audio and communication setup. Stereo speakers and a dual array microphone system provide clear sound reproduction for gaming, media playback, voice chat, and online meetings. Audio processing is handled through the Realtek ALC3204 codec and complies with High Definition Audio standards, helping create a more immersive listening experience. The integrated RGB webcam captures video at a resolution of 1280 x 720 with a frame rate of 30 frames per second, while the CMOS image sensor and 78.6-degree field of view support clear video communication and streaming applications.
The system includes 16 GB of DDR5 SDRAM configured as two 8 GB modules operating at 5600 MT/s. This high-speed memory configuration supports responsive multitasking and demanding software performance while utilizing the notebook’s dual SO-DIMM memory slots. Storage is provided through a 1 TB M.2 2230 PCIe 4.0 x4 NVMe solid-state drive, delivering rapid system startup, fast application loading times, and efficient file access. The notebook also includes two M.2 card slots, with one slot remaining available for future expansion.
Connectivity options are designed to support a wide range of peripherals and external displays. The notebook features USB-C 3.2 Gen 2 ports with DisplayPort 1.4a Alt Mode support, including one port with Power Delivery functionality, alongside two USB 3.2 Gen 1 ports, HDMI output, a combined headphone and microphone jack, and an RJ-45 Gigabit Ethernet port. Wireless communication is handled through Bluetooth support and Wi-Fi standards including 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and Wi-Fi 7 (802.11be). The integrated MediaTek MT7925 wireless controller supports dual-stream 2x2 operation and MU-MIMO technology for stable wireless performance, while the Realtek RTL8111H controller manages wired Gigabit Ethernet connectivity.
The notebook is powered by a 6-cell lithium-ion battery with a 96 Wh capacity, supporting extended usage between charging sessions. Dell ExpressCharge functionality helps reduce charging downtime, allowing users to quickly restore battery capacity when needed. The included 130-watt AC adapter supports input voltages from 100 to 240 V at 50/60 Hz and provides an output of 19.5 V at 6.67 A for reliable system power delivery.
Designed with portability in mind despite its gaming-focused hardware, the Alienware 16 Aurora AC16250 measures 35.698 cm wide, 26.543 cm deep, and 1.861 cm high, with a total weight of 2.49 kg. The integrated keyboard includes white backlighting, a dedicated numeric keypad, and a Copilot key to improve productivity and usability. The notebook is supplied with Windows 11 Home preinstalled and includes software such as McAfee+ Premium with one year of coverage and a 30-day Microsoft 365 activation trial. Dell also includes a 1 Year Care Onsite service package as part of the bundled support offering.
Specifications
- Product Name: Alienware 16 Aurora AC16250
- Model Number: 39J4J
- Manufacturer: Dell
- Series: Alienware Aurora
- Category: AI PC Gaming Notebook
- Product Type: Notebook
- Operating System: Windows 11 Home
- Processor Family: Intel Core 7 Series 2
- Processor Model: Intel Core 7 240H
- Base Processor Speed: 2.5 GHz
- Maximum Turbo Speed: 5.2 GHz
- Number of Cores: 10-core
- Performance Cores: 6
- Efficient Cores: 4
- Threads: 16
- Cache Memory: 24 MB
- Memory Capacity: 16 GB DDR5 SDRAM
- Memory Configuration: 2 x 8 GB
- Maximum Supported RAM: 16 GB
- Memory Speed: 5600 MT/s
- Rated Memory Speed: 5600 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 2
- Empty Memory Slots: 0
- Primary Storage Capacity: 1 TB
- Storage Type: SSD
- SSD Form Factor: M.2 2230
- Storage Interface: PCIe 4.0 x4
- Storage Protocol: NVM Express (NVMe)
- Display Size: 16-inch
- Display Type: LED Widescreen
- Native Resolution: 2560 x 1600
- Display Resolution Standard: WQXGA
- Refresh Rate: 120 Hz
- Pixel Density: 189 ppi
- Brightness: 300 cd/m²
- Horizontal Viewing Angle: +85 / -85 degrees
- Vertical Viewing Angle: +85 / -85 degrees
- Color Gamut: 100% sRGB
- Pixel Pitch: 0.13 mm
- Maximum Response Time: 35 ms
- Typical Response Time: 30 ms
- Display Features: Anti-glare
- Display Features: Wide Viewing Angle
- Display Features: Low Blue Light Technology
- Display Features: Dell ComfortView Plus
- Graphics Processor: NVIDIA GeForce RTX 4050
- Integrated Graphics: Intel Graphics
- Video Memory: 6 GB GDDR6 SDRAM
- Video Features: NVIDIA G-SYNC
- Gaming Support: Yes
- Multi-GPU Configuration: Single GPU card with integrated GPU
- Integrated Webcam: Yes
- Webcam Resolution: 1280 x 720
- Camera Resolution: 0.92 Megapixel
- Camera Sensor Type: CMOS
- Video Frame Rate: 30 frames per second
- Camera Viewing Angle: 78.6 degrees
- Camera Type: RGB camera
- Audio System: Stereo speakers
- Microphone Type: Dual array microphone
- Audio Codec: Realtek ALC3204
- Audio Standards: High Definition Audio
- Wireless Connectivity: Bluetooth
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wi-Fi Version: Wi-Fi 7
- Wireless Controller: MediaTek MT7925
- Wireless Features: Dual stream (2x2)
- Wireless Features: MU-MIMO
- Network Interface: Gigabit Ethernet
- Ethernet Controller: Realtek RTL8111H
- Keyboard Type: Full keyboard with numeric keypad
- Keyboard Backlight: Yes, white
- Keyboard Features: Copilot key
- Input Type: Keyboard and touchpad
- Battery Type: 6-cell Lithium Ion
- Battery Capacity: 96 Wh
- Battery Weight: 351 g
- Charging Feature: ExpressCharge
- AC Adapter Input: 100-240 V, 50/60 Hz
- AC Adapter Output Power: 130 watt
- AC Adapter Output Voltage: 19.5 V
- AC Adapter Output Current: 6.67 A
- Interface: HDMI
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode and Power Delivery
- Interface: 2 x USB 3.2 Gen 1
- Interface: Headphone/microphone combo jack
- Interface: LAN (RJ-45)
- Expansion Slots: 2 x M.2 Card slots
- Available Expansion Slot: 1 available
- Width: 35.698 cm
- Depth: 26.543 cm
- Height: 1.861 cm
- Weight: 2.49 kg
- Minimum Operating Temperature: 0 °C
- Maximum Operating Temperature: 35 °C
- Operating Humidity Range: 10% - 90% non-condensing
- Shock Tolerance (Operating): 140 g @ 2 ms half-sine pulse
- Vibration Tolerance (Operating): 0.66 g RMS random
- Included Software: McAfee+ Premium (1 year)
- Included Software: Microsoft 365 30-day trial activation
- Included Accessories: Power adapter
- Pricing Type: Build To Plan (BTP)
- Manufacturer Selling Program: Dell Smart Selection
- Bundled Service: 1 Year Care Onsite
- Package Contents: Alienware 16 Aurora AC16250 notebook
- Package Contents: Power adapter
SureLookIT.com
3 to 5 Working Days Delivery & Return Terms
Delivery Options:
If the product page shows "3 to 5 Working Days", the following delivery options apply:
SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)
DPD: €6.99 — 3 to 5 working days (Tracked, Insured)
Delivery working days are Monday to Friday (excluding bank/public holidays).
How to Return:
You must contact us to arrange collection. Do not send it yourself.
If returned by any other means, or without first contacting us to arrange collection, the return will be refused and the product sent back to you. We are not responsible for lost/damaged returned parcels when you don't follow our return policy.
You must pay a delivery fee to have it sent back to you
Returns time frame:
14 days from delivery date (based on tracking).
Item must be unopened, sealed, and resaleable.
Must arrive back to us within 14 days.
Important:
Refunds issued only if all return conditions are met.
If opened or not resaleable, it will be returned to you and no refund given.
Warranty:
Manufacturer warranty period is specified on the product page.
Delivery Notes
Delivery delays outside our control may occasionally occur.
For full return details see: https://surelookit.com/pages/support
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below
All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
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Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
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If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
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If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
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Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
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We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
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If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
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Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
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Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.
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