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Alienware 16X Aurora AC16251 (P1CHK)
Product Description
The Alienware 16X Aurora AC16251 (P1CHK) is a Dell AI PC notebook built for demanding gaming and high-performance everyday use, combining an Intel Core Ultra 7 Series 2 255HX processor, Windows 11 Home, dedicated NVIDIA GeForce RTX 5060 graphics, integrated Intel Graphics, 32 GB of DDR5 memory, and a 1 TB NVMe solid-state drive in a 16-inch portable system. Its processor runs at 2.4 GHz and can reach up to 5.2 GHz, supported by 20 cores, including 8 performance cores and 12 efficient cores, 20 threads, and 30 MB of cache, while the Intel AI Boost neural processing unit provides up to 13 TOPS of NPU performance and contributes to a total processor performance of up to 33 TOPS.
The 16-inch WQXGA display gives the system a sharp 2560 x 1600 resolution with a 240 Hz refresh rate, 189 ppi pixel density, 500 cd/m² brightness, wide +85 and -85 degree horizontal and vertical viewing angles, and a 100% DCI-P3 colour gamut for rich visual output. The screen is designed for smooth and comfortable viewing with anti-glare treatment, Adaptive-Sync technology, Wide Viewing Angle support, Low Blue Light technology, Dell ComfortView Plus, a 0.13464 mm pixel pitch, a 5 ms overdrive response rate, and a 9 ms response rate without overdrive, helping gameplay, streaming, creative work, and general media feel fluid and visually detailed.
Graphics performance is delivered through a single discrete NVIDIA GeForce RTX 5060 GPU paired with 8 GB of GDDR7 SDRAM video memory, alongside Intel Graphics with up to 8 TOPS capability. NVIDIA G-SYNC and Advanced Optimus are included to support responsive gaming visuals, while the system is explicitly designed for gaming use. The display, graphics system, and Adaptive-Sync support work together to provide tear-free visual output, strong graphical fidelity, fast screen response, and smooth motion during intensive play.
Storage is handled by a 1 TB M.2 PCIe 4.0 NVMe SSD, giving the notebook fast access to games, applications, files, and media while reducing waiting times when loading large content. The 32 GB DDR5 SDRAM configuration uses two 16 GB SO-DIMM 262-pin modules running at 5600 MT/s, with non-ECC technology, a rated speed of 5600 MT/s, two memory slots in total, no empty memory slots, and support for up to 64 GB of RAM.
The Alienware 16X Aurora AC16251 is equipped for modern connectivity, offering Bluetooth, Wi-Fi standards 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and 802.11be, as well as Gigabit Ethernet. Wireless connectivity is managed by a MediaTek MT7925 controller with dual-stream 2x2 and MU-MIMO support, while wired networking is handled by a Realtek RTL8111H Ethernet controller. Physical expansion includes two M.2 card slots with one available, along with HDMI, Thunderbolt 4 with DisplayPort 2.1 and Power Delivery, USB-C 3.2 Gen 2 with DisplayPort Alt Mode, two USB 3.2 Gen 1 ports, a headphone and microphone combination jack, and an RJ-45 LAN port.
Audio and video features are designed to support communication, streaming, gaming, and multimedia use. The notebook includes stereo speakers, a dual array microphone, a Realtek ALC3204 codec, and compliance with High Definition Audio standards. The integrated camera system includes a standard 1920 x 1080 RGB camera and a 640 x 360 infrared camera, with respective resolutions of 2.07 megapixels and 0.23 megapixels, CMOS sensor technology, 30 frames per second video capture, 1920 x 1080 and 640 x 360 video resolutions, an IR camera view of 86.6 degrees, and an RGB camera view of 80.2 degrees.
The input system includes a keyboard and touchpad, with RGB keyboard backlighting, a numeric keypad, one RGB lighting zone, and a Copilot key. Power is supplied by a 6-cell lithium-ion battery with a 96 Wh capacity and a battery weight of 351 g, while ExpressCharge support helps reduce downtime when charging. The included power adapter supports AC input from 100 to 240 V at 50 or 60 Hz and outputs 180 watts at 19.5 V and 9.23 A.
The chassis measures 35.698 cm wide, 26.543 cm deep, and 1.919 cm high, with a system weight of 2.66 kg. It is supplied with a power adapter and includes McAfee+ Premium for 1 year along with activation for a 30 day Microsoft 365 trial. This notebook is sold under Build To Plan pricing, is part of the Dell Smart Selection manufacturer selling program, and includes 1 Year Care Onsite bundled service. Operating conditions support temperatures from 0 °C to 35 °C, 10% to 90% non-condensing humidity, 140 g shock tolerance at a 2 ms half-sine pulse, and 0.66 g RMS random vibration tolerance.
Specifications
- Product name: Alienware 16X Aurora AC16251 (P1CHK)
- Full product description: Alienware 16X Aurora AC16251 AI PC with Intel Core Ultra 7 255HX processor, Windows 11 Home, NVIDIA GeForce RTX 5060 graphics, 32 GB RAM, 1 TB NVMe SSD, 16-inch 2560 x 1600 WQXGA display at 240 Hz, Gigabit Ethernet, Wi-Fi 7, colour gamut support, Build To Plan pricing, and 1 Year Care Onsite
- Manufacturer: Dell
- Series: Alienware 16X Aurora
- Model: AC16251
- Product type: Notebook
- Category: AI PC notebook
- AI level: AI PC
- Gaming support: Yes
- Operating system: Windows 11 Home
- Processor: Intel Core Ultra 7 Series 2 255HX
- Processor base speed: 2.4 GHz
- Maximum turbo speed: Up to 5.2 GHz
- Processor cache: 30 MB
- Number of processor cores: 20-core
- Performance cores: 8
- Efficient cores: 12
- Processor threads: 20 threads
- Neural processor unit: Intel AI Boost
- NPU performance: Up to 13 TOPS
- Total processor performance: Up to 33 TOPS
- AI datatype support on NPU: INT8
- NPU sparsity support: Yes
- AI software frameworks supported by NPU: DirectML, OpenVINO, WebNN, WindowsML, and ONNX RT
- Windows Studio Effects support: Yes
- Installed memory: 32 GB DDR5 SDRAM
- Memory configuration: 2 x 16 GB
- Maximum supported RAM: 64 GB
- Memory technology: DDR5 SDRAM, non-ECC
- Memory speed: 5600 MT/s
- Rated memory speed: 5600 MT/s
- Memory form factor: SO-DIMM 262-pin
- Memory slots quantity: 2
- Empty memory slots: 0
- Main storage: 1 TB SSD
- Storage form factor and interface: M.2 PCIe 4.0 NVMe SSD
- Display size: 16 inches
- Display resolution: 2560 x 1600 WQXGA
- V-Sync rate at maximum resolution: 240 Hz
- Widescreen display: Yes
- Pixel density: 189 ppi
- Image brightness: 500 cd/m²
- Horizontal viewing angle: +85 / -85 degrees
- Vertical viewing angle: +85 / -85 degrees
- Colour gamut: 100% DCI-P3
- Display features: Anti-glare, Adaptive-Sync technology, Wide Viewing Angle, Low Blue Light technology, Dell ComfortView Plus, 0.13464 mm pixel pitch, 5 ms response rate with overdrive, and 9 ms response rate without overdrive
- Multi-GPU configuration: 1 single GPU card with integrated GPU
- Graphics processor: NVIDIA GeForce RTX 5060 and Intel Graphics
- Intel Graphics performance: Up to 8 TOPS
- Video memory: 8 GB GDDR7 SDRAM
- Video system features: NVIDIA G-SYNC and Advanced Optimus
- Integrated webcam: Yes
- Camera types: Standard RGB camera and infrared camera
- Standard camera resolution: 1920 x 1080
- Infrared camera resolution: 640 x 360
- Standard camera megapixels: 2.07 megapixels
- Infrared camera megapixels: 0.23 megapixels
- Image sensor type: CMOS
- Video resolutions: 1920 x 1080 and 640 x 360
- Camera frame rate: 30 frames per second
- Camera features: IR camera, RGB camera, 86.6 degree IR camera view, and 80.2 degree RGB camera view
- Sound system: Stereo speakers and dual array microphone
- Audio codec: Realtek ALC3204
- Audio standards: High Definition Audio
- Input devices: Keyboard and touchpad
- Keyboard backlight: Yes, RGB
- Numeric keypad: Yes
- Keyboard features: 1 RGB zone and Copilot key
- Wireless networking: Bluetooth, 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and 802.11be
- Wi-Fi generation: Wi-Fi 7 through 802.11be support
- Wireless controller: MediaTek MT7925
- Network interface: Gigabit Ethernet
- Ethernet controller: Realtek RTL8111H
- Networking features: Dual stream 2x2 and MU-MIMO
- Battery technology: 6-cell lithium-ion
- Battery capacity: 96 Wh
- Battery weight: 351 g
- Power feature: ExpressCharge
- AC adapter input: AC 100-240 V, 50/60 Hz
- AC adapter output: 180 watts, 19.5 V, 9.23 A
- Expansion slots: 2 x M.2 Card slots, with 1 available
- Interfaces: HDMI, Thunderbolt 4 with DisplayPort 2.1 and Power Delivery, USB-C 3.2 Gen 2 with DisplayPort Alt Mode support, 2 x USB 3.2 Gen 1, headphone and microphone combo jack, and LAN RJ-45
- Included software: McAfee+ Premium for 1 year and Activate your Microsoft 365 for a 30 day trial
- Included accessories: Power adapter
- Box contents: Alienware 16X Aurora AC16251 and power adapter
- Dimensions: 35.698 cm x 26.543 cm x 1.919 cm
- Width: 35.698 cm
- Depth: 26.543 cm
- Height: 1.919 cm
- Weight: 2.66 kg
- Pricing type: Build To Plan (BTP)
- Manufacturer selling program: Dell Smart Selection
- Bundled services: 1 Year Care Onsite
- Manufacturer warranty service: 1 Year Care Onsite
- Minimum operating temperature: 0 °C
- Maximum operating temperature: 35 °C
- Operating humidity range: 10% to 90%, non-condensing
- Operating shock tolerance: 140 g at 2 ms half-sine pulse
- Operating vibration tolerance: 0.66 g RMS random
SureLookIT.com
Alienware 16X Aurora AC16251 (P1CHK)
Product Description
The Alienware 16X Aurora AC16251 (P1CHK) is a Dell AI PC notebook built for demanding gaming and high-performance everyday use, combining an Intel Core Ultra 7 Series 2 255HX processor, Windows 11 Home, dedicated NVIDIA GeForce RTX 5060 graphics, integrated Intel Graphics, 32 GB of DDR5 memory, and a 1 TB NVMe solid-state drive in a 16-inch portable system. Its processor runs at 2.4 GHz and can reach up to 5.2 GHz, supported by 20 cores, including 8 performance cores and 12 efficient cores, 20 threads, and 30 MB of cache, while the Intel AI Boost neural processing unit provides up to 13 TOPS of NPU performance and contributes to a total processor performance of up to 33 TOPS.
The 16-inch WQXGA display gives the system a sharp 2560 x 1600 resolution with a 240 Hz refresh rate, 189 ppi pixel density, 500 cd/m² brightness, wide +85 and -85 degree horizontal and vertical viewing angles, and a 100% DCI-P3 colour gamut for rich visual output. The screen is designed for smooth and comfortable viewing with anti-glare treatment, Adaptive-Sync technology, Wide Viewing Angle support, Low Blue Light technology, Dell ComfortView Plus, a 0.13464 mm pixel pitch, a 5 ms overdrive response rate, and a 9 ms response rate without overdrive, helping gameplay, streaming, creative work, and general media feel fluid and visually detailed.
Graphics performance is delivered through a single discrete NVIDIA GeForce RTX 5060 GPU paired with 8 GB of GDDR7 SDRAM video memory, alongside Intel Graphics with up to 8 TOPS capability. NVIDIA G-SYNC and Advanced Optimus are included to support responsive gaming visuals, while the system is explicitly designed for gaming use. The display, graphics system, and Adaptive-Sync support work together to provide tear-free visual output, strong graphical fidelity, fast screen response, and smooth motion during intensive play.
Storage is handled by a 1 TB M.2 PCIe 4.0 NVMe SSD, giving the notebook fast access to games, applications, files, and media while reducing waiting times when loading large content. The 32 GB DDR5 SDRAM configuration uses two 16 GB SO-DIMM 262-pin modules running at 5600 MT/s, with non-ECC technology, a rated speed of 5600 MT/s, two memory slots in total, no empty memory slots, and support for up to 64 GB of RAM.
The Alienware 16X Aurora AC16251 is equipped for modern connectivity, offering Bluetooth, Wi-Fi standards 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and 802.11be, as well as Gigabit Ethernet. Wireless connectivity is managed by a MediaTek MT7925 controller with dual-stream 2x2 and MU-MIMO support, while wired networking is handled by a Realtek RTL8111H Ethernet controller. Physical expansion includes two M.2 card slots with one available, along with HDMI, Thunderbolt 4 with DisplayPort 2.1 and Power Delivery, USB-C 3.2 Gen 2 with DisplayPort Alt Mode, two USB 3.2 Gen 1 ports, a headphone and microphone combination jack, and an RJ-45 LAN port.
Audio and video features are designed to support communication, streaming, gaming, and multimedia use. The notebook includes stereo speakers, a dual array microphone, a Realtek ALC3204 codec, and compliance with High Definition Audio standards. The integrated camera system includes a standard 1920 x 1080 RGB camera and a 640 x 360 infrared camera, with respective resolutions of 2.07 megapixels and 0.23 megapixels, CMOS sensor technology, 30 frames per second video capture, 1920 x 1080 and 640 x 360 video resolutions, an IR camera view of 86.6 degrees, and an RGB camera view of 80.2 degrees.
The input system includes a keyboard and touchpad, with RGB keyboard backlighting, a numeric keypad, one RGB lighting zone, and a Copilot key. Power is supplied by a 6-cell lithium-ion battery with a 96 Wh capacity and a battery weight of 351 g, while ExpressCharge support helps reduce downtime when charging. The included power adapter supports AC input from 100 to 240 V at 50 or 60 Hz and outputs 180 watts at 19.5 V and 9.23 A.
The chassis measures 35.698 cm wide, 26.543 cm deep, and 1.919 cm high, with a system weight of 2.66 kg. It is supplied with a power adapter and includes McAfee+ Premium for 1 year along with activation for a 30 day Microsoft 365 trial. This notebook is sold under Build To Plan pricing, is part of the Dell Smart Selection manufacturer selling program, and includes 1 Year Care Onsite bundled service. Operating conditions support temperatures from 0 °C to 35 °C, 10% to 90% non-condensing humidity, 140 g shock tolerance at a 2 ms half-sine pulse, and 0.66 g RMS random vibration tolerance.
Specifications
- Product name: Alienware 16X Aurora AC16251 (P1CHK)
- Full product description: Alienware 16X Aurora AC16251 AI PC with Intel Core Ultra 7 255HX processor, Windows 11 Home, NVIDIA GeForce RTX 5060 graphics, 32 GB RAM, 1 TB NVMe SSD, 16-inch 2560 x 1600 WQXGA display at 240 Hz, Gigabit Ethernet, Wi-Fi 7, colour gamut support, Build To Plan pricing, and 1 Year Care Onsite
- Manufacturer: Dell
- Series: Alienware 16X Aurora
- Model: AC16251
- Product type: Notebook
- Category: AI PC notebook
- AI level: AI PC
- Gaming support: Yes
- Operating system: Windows 11 Home
- Processor: Intel Core Ultra 7 Series 2 255HX
- Processor base speed: 2.4 GHz
- Maximum turbo speed: Up to 5.2 GHz
- Processor cache: 30 MB
- Number of processor cores: 20-core
- Performance cores: 8
- Efficient cores: 12
- Processor threads: 20 threads
- Neural processor unit: Intel AI Boost
- NPU performance: Up to 13 TOPS
- Total processor performance: Up to 33 TOPS
- AI datatype support on NPU: INT8
- NPU sparsity support: Yes
- AI software frameworks supported by NPU: DirectML, OpenVINO, WebNN, WindowsML, and ONNX RT
- Windows Studio Effects support: Yes
- Installed memory: 32 GB DDR5 SDRAM
- Memory configuration: 2 x 16 GB
- Maximum supported RAM: 64 GB
- Memory technology: DDR5 SDRAM, non-ECC
- Memory speed: 5600 MT/s
- Rated memory speed: 5600 MT/s
- Memory form factor: SO-DIMM 262-pin
- Memory slots quantity: 2
- Empty memory slots: 0
- Main storage: 1 TB SSD
- Storage form factor and interface: M.2 PCIe 4.0 NVMe SSD
- Display size: 16 inches
- Display resolution: 2560 x 1600 WQXGA
- V-Sync rate at maximum resolution: 240 Hz
- Widescreen display: Yes
- Pixel density: 189 ppi
- Image brightness: 500 cd/m²
- Horizontal viewing angle: +85 / -85 degrees
- Vertical viewing angle: +85 / -85 degrees
- Colour gamut: 100% DCI-P3
- Display features: Anti-glare, Adaptive-Sync technology, Wide Viewing Angle, Low Blue Light technology, Dell ComfortView Plus, 0.13464 mm pixel pitch, 5 ms response rate with overdrive, and 9 ms response rate without overdrive
- Multi-GPU configuration: 1 single GPU card with integrated GPU
- Graphics processor: NVIDIA GeForce RTX 5060 and Intel Graphics
- Intel Graphics performance: Up to 8 TOPS
- Video memory: 8 GB GDDR7 SDRAM
- Video system features: NVIDIA G-SYNC and Advanced Optimus
- Integrated webcam: Yes
- Camera types: Standard RGB camera and infrared camera
- Standard camera resolution: 1920 x 1080
- Infrared camera resolution: 640 x 360
- Standard camera megapixels: 2.07 megapixels
- Infrared camera megapixels: 0.23 megapixels
- Image sensor type: CMOS
- Video resolutions: 1920 x 1080 and 640 x 360
- Camera frame rate: 30 frames per second
- Camera features: IR camera, RGB camera, 86.6 degree IR camera view, and 80.2 degree RGB camera view
- Sound system: Stereo speakers and dual array microphone
- Audio codec: Realtek ALC3204
- Audio standards: High Definition Audio
- Input devices: Keyboard and touchpad
- Keyboard backlight: Yes, RGB
- Numeric keypad: Yes
- Keyboard features: 1 RGB zone and Copilot key
- Wireless networking: Bluetooth, 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and 802.11be
- Wi-Fi generation: Wi-Fi 7 through 802.11be support
- Wireless controller: MediaTek MT7925
- Network interface: Gigabit Ethernet
- Ethernet controller: Realtek RTL8111H
- Networking features: Dual stream 2x2 and MU-MIMO
- Battery technology: 6-cell lithium-ion
- Battery capacity: 96 Wh
- Battery weight: 351 g
- Power feature: ExpressCharge
- AC adapter input: AC 100-240 V, 50/60 Hz
- AC adapter output: 180 watts, 19.5 V, 9.23 A
- Expansion slots: 2 x M.2 Card slots, with 1 available
- Interfaces: HDMI, Thunderbolt 4 with DisplayPort 2.1 and Power Delivery, USB-C 3.2 Gen 2 with DisplayPort Alt Mode support, 2 x USB 3.2 Gen 1, headphone and microphone combo jack, and LAN RJ-45
- Included software: McAfee+ Premium for 1 year and Activate your Microsoft 365 for a 30 day trial
- Included accessories: Power adapter
- Box contents: Alienware 16X Aurora AC16251 and power adapter
- Dimensions: 35.698 cm x 26.543 cm x 1.919 cm
- Width: 35.698 cm
- Depth: 26.543 cm
- Height: 1.919 cm
- Weight: 2.66 kg
- Pricing type: Build To Plan (BTP)
- Manufacturer selling program: Dell Smart Selection
- Bundled services: 1 Year Care Onsite
- Manufacturer warranty service: 1 Year Care Onsite
- Minimum operating temperature: 0 °C
- Maximum operating temperature: 35 °C
- Operating humidity range: 10% to 90%, non-condensing
- Operating shock tolerance: 140 g at 2 ms half-sine pulse
- Operating vibration tolerance: 0.66 g RMS random
SureLookIT.com
3 to 5 Working Days Delivery & Return Terms
Delivery Options:
If the product page shows "3 to 5 Working Days", the following delivery options apply:
SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)
DPD: €6.99 — 3 to 5 working days (Tracked, Insured)
Delivery working days are Monday to Friday (excluding bank/public holidays).
How to Return:
You must contact us to arrange collection. Do not send it yourself.
If returned by any other means, or without first contacting us to arrange collection, the return will be refused and the product sent back to you. We are not responsible for lost/damaged returned parcels when you don't follow our return policy.
You must pay a delivery fee to have it sent back to you
Returns time frame:
14 days from delivery date (based on tracking).
Item must be unopened, sealed, and resaleable.
Must arrive back to us within 14 days.
Important:
Refunds issued only if all return conditions are met.
If opened or not resaleable, it will be returned to you and no refund given.
Warranty:
Manufacturer warranty period is specified on the product page.
Delivery Notes
Delivery delays outside our control may occasionally occur.
For full return details see: https://surelookit.com/pages/support
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below
All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
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Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
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If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
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If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
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Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
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We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
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If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
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Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
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Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.
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