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Lenovo ThinkPad T16g Gen 3 (21V5002HUK)
Product Description
The Lenovo ThinkPad T16g Gen 3 is a high-performance AI-powered notebook created for professionals who require dependable computing power, advanced graphics capability, and enterprise-grade functionality in a durable mobile workstation design. Built within Lenovo’s ThinkPad family and offered through the Lenovo TopSeller program, this 16-inch notebook combines premium engineering with powerful hardware to support demanding workflows, intensive multitasking, creative production, AI-enhanced applications, and professional business environments. Finished in black and constructed with aluminium materials on both the top and bottom surfaces, the system delivers a refined yet durable appearance while meeting MIL-STD-810H testing standards for reliability in challenging working conditions.
At the heart of the ThinkPad T16g Gen 3 is the Intel Core Ultra 7 265HX processor from Intel’s Series 2 platform. This 20-core processor integrates 8 performance cores and 12 efficient cores to provide responsive multitasking and sustained computing performance, with turbo frequencies reaching up to 5.3 GHz and supported by a 30 MB cache. The integrated Intel AI Boost Neural Processing Unit enhances AI-driven computing tasks with performance reaching up to 13 TOPS, while total processor AI performance reaches up to 33 TOPS. Support for AI software frameworks including DirectML, OpenVINO, WebNN, WindowsML, and ONNX RT enables compatibility with modern AI workloads and intelligent applications. Windows Studio Effects support further enhances AI-assisted communication and collaboration features.
The notebook is equipped with an impressive 128 GB of DDR5 SDRAM memory configured as four 32 GB modules operating at 5600 MT/s. This non-ECC memory architecture enables smooth operation during heavy multitasking, virtualization, professional content creation, engineering workloads, and data-intensive applications. The system supports up to 192 GB of memory across four SO-DIMM 262-pin slots, allowing future scalability for evolving professional requirements.
Storage performance is equally capable thanks to the integrated 1 TB PCIe 5.0 x4 M.2 2280 solid-state drive. Designed with Performance-class NVMe architecture and TCG Opal Encryption 2 support, the SSD delivers fast data access, efficient file transfers, and enhanced security for sensitive business data. The notebook also includes two M.2 PCI Express 4.0 x4 expansion slots, both available for additional storage upgrades, providing flexibility for users managing large datasets, media libraries, or complex project files.
The 16-inch IPS display delivers a WUXGA resolution of 1920 x 1200 with a productivity-focused 16:10 aspect ratio that provides additional vertical workspace for professional applications and multitasking. The panel operates at a 60 Hz refresh rate and produces vibrant colour reproduction with 100% sRGB coverage. Brightness reaches 500 cd/m² for comfortable viewing in a variety of lighting environments, while the anti-glare coating helps reduce reflections during extended work sessions. Additional display enhancements include Eyesafe technology, TÜV Rheinland Low Blue Light certification, X-Rite factory colour calibration, Low Power technology, and an 82% screen-to-body ratio that contributes to a more immersive visual experience. Dolby Vision support further improves image quality for compatible media and professional visual tasks.
Graphics processing is handled through a combination of NVIDIA GeForce RTX 5090 discrete graphics and integrated Intel Graphics technology. The RTX 5090 GPU includes 24 GB of GDDR7 SDRAM video memory and delivers AI performance reaching up to 1824 TOPS, enabling advanced rendering, simulation, AI acceleration, professional design applications, and demanding graphical workloads. The notebook uses a single discrete GPU and integrated GPU configuration to balance performance and efficiency according to workload requirements.
The ThinkPad T16g Gen 3 is engineered to support modern communication and collaboration needs through its advanced multimedia features. A high-resolution 5 megapixel webcam includes infrared functionality for secure Windows Hello authentication and incorporates a physical privacy shutter for enhanced user privacy. Fixed focus operation is combined with Computer Vision Human Presence Detection and User Presence Sensing technologies processed through the Image Signal Processor, allowing intelligent awareness features and improved security experiences. Temporal Noise Reduction technology enhances image clarity during video conferencing, while dual array microphones provide clear voice capture for meetings, remote collaboration, and content creation.
Audio quality is enhanced through stereo speakers with Dolby Atmos support and SoundWire compliance, delivering immersive sound reproduction suitable for multimedia playback, conferencing, and entertainment. The integrated CS42L43 codec contributes to high-quality audio performance, while the dual microphone array improves voice clarity during communication tasks.
Connectivity options are designed to support demanding professional workflows and modern peripheral ecosystems. The notebook includes USB 3.2 Gen 2 ports, including an Always On USB port for convenient charging functionality. Multiple Thunderbolt interfaces are available, including two Thunderbolt 5 ports with DisplayPort 2.1 and Power Delivery 3.1 support, as well as an additional Thunderbolt 4 port with DisplayPort 2.1 capability. These interfaces support high-speed data transfer, advanced display connectivity, and power input up to 180 watts with output support up to 15 watts. An HDMI port with 8K display support allows connection to external high-resolution displays and presentation systems. Additional connectivity includes a combined 3.5 mm headphone and microphone jack, a 2.5 Gigabit Ethernet RJ-45 port for high-speed wired networking, and an SD Express memory card reader.
Wireless networking is powered by the Intel Wi-Fi 7 BE200 controller with support for IEEE 802.11a, b, g, n, ac, ax, and be standards. Dual-stream 2x2 wireless capability ensures stable and high-speed wireless performance, while Bluetooth 5.4 support enables modern wireless accessory connectivity and peripheral integration.
Security remains a central focus of the ThinkPad T16g Gen 3. The notebook integrates a discrete Trusted Platform Module (TPM 2.0) security chip alongside a fingerprint reader for secure authentication and data protection. Intel Active Management Technology enhances enterprise manageability, while a Kensington nano security slot allows physical security integration using compatible locking solutions. These features collectively help safeguard business information and provide enterprise-grade security functionality.
The system ships with Windows 11 Pro in English and is localized for the United Kingdom market with a UK keyboard layout that includes a numeric keypad and keyboard backlighting for improved usability in low-light environments. Lenovo also includes Intel Connectivity Performance Suite and Lenovo AI Now software to enhance productivity and connectivity experiences.
Power is supplied through a 180-watt USB-C GaN power adapter compatible with AC input ranging from 100 to 240 volts at 50 or 60 Hz. The integrated lithium polymer battery provides a substantial 99.9 Wh capacity to support extended productivity away from external power sources.
Environmental considerations are also addressed through ENERGY STAR certification and EPEAT Gold compliance. The notebook additionally includes bundled services such as 3 Years Lenovo Premier Support and CO2 Offset 300 kg (3rd Gen). Warranty coverage includes a three-year base pick-up and return warranty, a one-year battery warranty, a three-year on-site extended warranty with next business day response time, and an additional one-year battery extended warranty.
Specifications
- Product Name: Lenovo ThinkPad T16g Gen 3
- Model Number: 21V5002HUK
- Product Type: Notebook AI PC
- Series: ThinkPad T16g Gen 3
- Manufacturer: Lenovo
- Manufacturer Selling Program: Lenovo TopSeller
- Operating System: Windows 11 Pro English
- AI Level: AI PC
- Processor: Intel Core Ultra 7 265HX Series 2
- Maximum Turbo Speed: Up to 5.3 GHz
- Processor Cores: 20-core
- Performance Cores: 8
- Efficient Cores: 12
- Cache: 30 MB
- Chipset: Intel WM880
- Processor Features: Integrated memory controller
- Neural Processor Unit: Intel AI Boost
- NPU Performance: Up to 13 TOPS
- Total Processor Performance: Up to 33 TOPS
- AI Datatype Support on NPU: INT8
- Sparsity Support: Yes
- AI Software Framework Support: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
- Windows Studio Effects Support: Yes
- Memory Capacity: 128 GB
- Memory Configuration: 4 x 32 GB
- Maximum Supported Memory: 192 GB
- Memory Technology: DDR5 SDRAM non-ECC
- Memory Speed: 5600 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 4
- Empty Memory Slots: 0
- Storage Capacity: 1 TB SSD
- Storage Type: M.2 2280 PCIe 5.0 x4 NVMe Performance SSD
- Storage Encryption: TCG Opal Encryption 2
- Additional Storage Slots: 2 x M.2 PCI Express 4.0 x4 available
- Display Size: 16-inch
- Display Type: IPS
- Display Resolution: 1920 x 1200 WUXGA
- Refresh Rate: 60 Hz
- Aspect Ratio: 16:10
- Brightness: 500 cd/m²
- Colour Gamut: 100% sRGB
- Display Features: Anti-glare, Low Blue Light technology, Low Power technology, Eyesafe technology, X-Rite factory colour calibration, 82% screen-to-body ratio
- Graphics Processor: NVIDIA GeForce RTX 5090 and Intel Graphics
- Graphics AI Performance: Up to 1824 TOPS
- Video Memory: 24 GB GDDR7 SDRAM
- GPU Configuration: Single discrete GPU with integrated GPU
- Camera Resolution: 5 Megapixel
- Camera Features: Privacy shutter, IR camera, fixed focus, Computer Vision Human Presence Detection on ISP, Computer Vision-based User Presence Sensing on ISP, Temporal Noise Reduction
- Audio Features: Stereo speakers, dual array microphones
- Audio Technology: Dolby Atmos, SoundWire
- Audio Codec: CS42L43
- Keyboard Layout: UK
- Keyboard Backlight: Yes
- Numeric Keypad: Yes
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wireless Controller: Intel Wi-Fi 7 BE200
- Bluetooth Version: Bluetooth 5.4
- Wireless Features: Dual stream 2x2
- Ethernet: 2.5 Gigabit Ethernet
- Security Features: Discrete TPM 2.0 security chip, fingerprint reader
- Additional Security Features: Intel Active Management Technology (iAMT)
- Theft Protection: Kensington nano security slot
- Case Material: Aluminium top and aluminium bottom
- Colour: Black
- Dimensions: 36.2 cm x 25.2 cm x 1.58 cm
- Weight: 2.54 kg
- Battery Technology: Lithium polymer
- Battery Capacity: 99.9 Wh
- Power Adapter Type: USB-C GaN power adapter
- AC Input: 100-240 V 50/60 Hz
- Power Output: 180 watt
- USB Ports: USB 3.2 Gen 2, USB 3.2 Gen 2 Always On
- Thunderbolt Ports: 2 x Thunderbolt 5 with DisplayPort 2.1 and Power Delivery 3.1
- Additional Thunderbolt Port: 1 x Thunderbolt 4 with DisplayPort 2.1 and Power Delivery 3.1
- Power Delivery Support: 180 W input and 15 W output
- HDMI Support: HDMI with 8K support
- Audio Port: 3.5 mm headphone/microphone combo jack
- Ethernet Port: RJ-45 2.5 Gigabit Ethernet
- Memory Card Reader: SD Express Card reader
- Localization: English language and United Kingdom region
- Software Included: Intel Connectivity Performance Suite, Lenovo AI Now
- Environmental Certifications: ENERGY STAR Qualified, EPEAT Gold
- Compliance Standards: RoHS, TÜV Rheinland Low Blue Light Certification, Eyesafe Certified 2.0
- Bundled Services: 3 Years Lenovo Premier Support, CO2 Offset 300 kg 3rd Gen
- Base Warranty: 3 years pick-up and return
- Battery Warranty: 1 year
- Extended Warranty: 3 years on-site next business day response
- Extended Battery Warranty: 1 year
SureLookIT.com
Lenovo ThinkPad T16g Gen 3 (21V5002HUK)
Product Description
The Lenovo ThinkPad T16g Gen 3 is a high-performance AI-powered notebook created for professionals who require dependable computing power, advanced graphics capability, and enterprise-grade functionality in a durable mobile workstation design. Built within Lenovo’s ThinkPad family and offered through the Lenovo TopSeller program, this 16-inch notebook combines premium engineering with powerful hardware to support demanding workflows, intensive multitasking, creative production, AI-enhanced applications, and professional business environments. Finished in black and constructed with aluminium materials on both the top and bottom surfaces, the system delivers a refined yet durable appearance while meeting MIL-STD-810H testing standards for reliability in challenging working conditions.
At the heart of the ThinkPad T16g Gen 3 is the Intel Core Ultra 7 265HX processor from Intel’s Series 2 platform. This 20-core processor integrates 8 performance cores and 12 efficient cores to provide responsive multitasking and sustained computing performance, with turbo frequencies reaching up to 5.3 GHz and supported by a 30 MB cache. The integrated Intel AI Boost Neural Processing Unit enhances AI-driven computing tasks with performance reaching up to 13 TOPS, while total processor AI performance reaches up to 33 TOPS. Support for AI software frameworks including DirectML, OpenVINO, WebNN, WindowsML, and ONNX RT enables compatibility with modern AI workloads and intelligent applications. Windows Studio Effects support further enhances AI-assisted communication and collaboration features.
The notebook is equipped with an impressive 128 GB of DDR5 SDRAM memory configured as four 32 GB modules operating at 5600 MT/s. This non-ECC memory architecture enables smooth operation during heavy multitasking, virtualization, professional content creation, engineering workloads, and data-intensive applications. The system supports up to 192 GB of memory across four SO-DIMM 262-pin slots, allowing future scalability for evolving professional requirements.
Storage performance is equally capable thanks to the integrated 1 TB PCIe 5.0 x4 M.2 2280 solid-state drive. Designed with Performance-class NVMe architecture and TCG Opal Encryption 2 support, the SSD delivers fast data access, efficient file transfers, and enhanced security for sensitive business data. The notebook also includes two M.2 PCI Express 4.0 x4 expansion slots, both available for additional storage upgrades, providing flexibility for users managing large datasets, media libraries, or complex project files.
The 16-inch IPS display delivers a WUXGA resolution of 1920 x 1200 with a productivity-focused 16:10 aspect ratio that provides additional vertical workspace for professional applications and multitasking. The panel operates at a 60 Hz refresh rate and produces vibrant colour reproduction with 100% sRGB coverage. Brightness reaches 500 cd/m² for comfortable viewing in a variety of lighting environments, while the anti-glare coating helps reduce reflections during extended work sessions. Additional display enhancements include Eyesafe technology, TÜV Rheinland Low Blue Light certification, X-Rite factory colour calibration, Low Power technology, and an 82% screen-to-body ratio that contributes to a more immersive visual experience. Dolby Vision support further improves image quality for compatible media and professional visual tasks.
Graphics processing is handled through a combination of NVIDIA GeForce RTX 5090 discrete graphics and integrated Intel Graphics technology. The RTX 5090 GPU includes 24 GB of GDDR7 SDRAM video memory and delivers AI performance reaching up to 1824 TOPS, enabling advanced rendering, simulation, AI acceleration, professional design applications, and demanding graphical workloads. The notebook uses a single discrete GPU and integrated GPU configuration to balance performance and efficiency according to workload requirements.
The ThinkPad T16g Gen 3 is engineered to support modern communication and collaboration needs through its advanced multimedia features. A high-resolution 5 megapixel webcam includes infrared functionality for secure Windows Hello authentication and incorporates a physical privacy shutter for enhanced user privacy. Fixed focus operation is combined with Computer Vision Human Presence Detection and User Presence Sensing technologies processed through the Image Signal Processor, allowing intelligent awareness features and improved security experiences. Temporal Noise Reduction technology enhances image clarity during video conferencing, while dual array microphones provide clear voice capture for meetings, remote collaboration, and content creation.
Audio quality is enhanced through stereo speakers with Dolby Atmos support and SoundWire compliance, delivering immersive sound reproduction suitable for multimedia playback, conferencing, and entertainment. The integrated CS42L43 codec contributes to high-quality audio performance, while the dual microphone array improves voice clarity during communication tasks.
Connectivity options are designed to support demanding professional workflows and modern peripheral ecosystems. The notebook includes USB 3.2 Gen 2 ports, including an Always On USB port for convenient charging functionality. Multiple Thunderbolt interfaces are available, including two Thunderbolt 5 ports with DisplayPort 2.1 and Power Delivery 3.1 support, as well as an additional Thunderbolt 4 port with DisplayPort 2.1 capability. These interfaces support high-speed data transfer, advanced display connectivity, and power input up to 180 watts with output support up to 15 watts. An HDMI port with 8K display support allows connection to external high-resolution displays and presentation systems. Additional connectivity includes a combined 3.5 mm headphone and microphone jack, a 2.5 Gigabit Ethernet RJ-45 port for high-speed wired networking, and an SD Express memory card reader.
Wireless networking is powered by the Intel Wi-Fi 7 BE200 controller with support for IEEE 802.11a, b, g, n, ac, ax, and be standards. Dual-stream 2x2 wireless capability ensures stable and high-speed wireless performance, while Bluetooth 5.4 support enables modern wireless accessory connectivity and peripheral integration.
Security remains a central focus of the ThinkPad T16g Gen 3. The notebook integrates a discrete Trusted Platform Module (TPM 2.0) security chip alongside a fingerprint reader for secure authentication and data protection. Intel Active Management Technology enhances enterprise manageability, while a Kensington nano security slot allows physical security integration using compatible locking solutions. These features collectively help safeguard business information and provide enterprise-grade security functionality.
The system ships with Windows 11 Pro in English and is localized for the United Kingdom market with a UK keyboard layout that includes a numeric keypad and keyboard backlighting for improved usability in low-light environments. Lenovo also includes Intel Connectivity Performance Suite and Lenovo AI Now software to enhance productivity and connectivity experiences.
Power is supplied through a 180-watt USB-C GaN power adapter compatible with AC input ranging from 100 to 240 volts at 50 or 60 Hz. The integrated lithium polymer battery provides a substantial 99.9 Wh capacity to support extended productivity away from external power sources.
Environmental considerations are also addressed through ENERGY STAR certification and EPEAT Gold compliance. The notebook additionally includes bundled services such as 3 Years Lenovo Premier Support and CO2 Offset 300 kg (3rd Gen). Warranty coverage includes a three-year base pick-up and return warranty, a one-year battery warranty, a three-year on-site extended warranty with next business day response time, and an additional one-year battery extended warranty.
Specifications
- Product Name: Lenovo ThinkPad T16g Gen 3
- Model Number: 21V5002HUK
- Product Type: Notebook AI PC
- Series: ThinkPad T16g Gen 3
- Manufacturer: Lenovo
- Manufacturer Selling Program: Lenovo TopSeller
- Operating System: Windows 11 Pro English
- AI Level: AI PC
- Processor: Intel Core Ultra 7 265HX Series 2
- Maximum Turbo Speed: Up to 5.3 GHz
- Processor Cores: 20-core
- Performance Cores: 8
- Efficient Cores: 12
- Cache: 30 MB
- Chipset: Intel WM880
- Processor Features: Integrated memory controller
- Neural Processor Unit: Intel AI Boost
- NPU Performance: Up to 13 TOPS
- Total Processor Performance: Up to 33 TOPS
- AI Datatype Support on NPU: INT8
- Sparsity Support: Yes
- AI Software Framework Support: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
- Windows Studio Effects Support: Yes
- Memory Capacity: 128 GB
- Memory Configuration: 4 x 32 GB
- Maximum Supported Memory: 192 GB
- Memory Technology: DDR5 SDRAM non-ECC
- Memory Speed: 5600 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 4
- Empty Memory Slots: 0
- Storage Capacity: 1 TB SSD
- Storage Type: M.2 2280 PCIe 5.0 x4 NVMe Performance SSD
- Storage Encryption: TCG Opal Encryption 2
- Additional Storage Slots: 2 x M.2 PCI Express 4.0 x4 available
- Display Size: 16-inch
- Display Type: IPS
- Display Resolution: 1920 x 1200 WUXGA
- Refresh Rate: 60 Hz
- Aspect Ratio: 16:10
- Brightness: 500 cd/m²
- Colour Gamut: 100% sRGB
- Display Features: Anti-glare, Low Blue Light technology, Low Power technology, Eyesafe technology, X-Rite factory colour calibration, 82% screen-to-body ratio
- Graphics Processor: NVIDIA GeForce RTX 5090 and Intel Graphics
- Graphics AI Performance: Up to 1824 TOPS
- Video Memory: 24 GB GDDR7 SDRAM
- GPU Configuration: Single discrete GPU with integrated GPU
- Camera Resolution: 5 Megapixel
- Camera Features: Privacy shutter, IR camera, fixed focus, Computer Vision Human Presence Detection on ISP, Computer Vision-based User Presence Sensing on ISP, Temporal Noise Reduction
- Audio Features: Stereo speakers, dual array microphones
- Audio Technology: Dolby Atmos, SoundWire
- Audio Codec: CS42L43
- Keyboard Layout: UK
- Keyboard Backlight: Yes
- Numeric Keypad: Yes
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wireless Controller: Intel Wi-Fi 7 BE200
- Bluetooth Version: Bluetooth 5.4
- Wireless Features: Dual stream 2x2
- Ethernet: 2.5 Gigabit Ethernet
- Security Features: Discrete TPM 2.0 security chip, fingerprint reader
- Additional Security Features: Intel Active Management Technology (iAMT)
- Theft Protection: Kensington nano security slot
- Case Material: Aluminium top and aluminium bottom
- Colour: Black
- Dimensions: 36.2 cm x 25.2 cm x 1.58 cm
- Weight: 2.54 kg
- Battery Technology: Lithium polymer
- Battery Capacity: 99.9 Wh
- Power Adapter Type: USB-C GaN power adapter
- AC Input: 100-240 V 50/60 Hz
- Power Output: 180 watt
- USB Ports: USB 3.2 Gen 2, USB 3.2 Gen 2 Always On
- Thunderbolt Ports: 2 x Thunderbolt 5 with DisplayPort 2.1 and Power Delivery 3.1
- Additional Thunderbolt Port: 1 x Thunderbolt 4 with DisplayPort 2.1 and Power Delivery 3.1
- Power Delivery Support: 180 W input and 15 W output
- HDMI Support: HDMI with 8K support
- Audio Port: 3.5 mm headphone/microphone combo jack
- Ethernet Port: RJ-45 2.5 Gigabit Ethernet
- Memory Card Reader: SD Express Card reader
- Localization: English language and United Kingdom region
- Software Included: Intel Connectivity Performance Suite, Lenovo AI Now
- Environmental Certifications: ENERGY STAR Qualified, EPEAT Gold
- Compliance Standards: RoHS, TÜV Rheinland Low Blue Light Certification, Eyesafe Certified 2.0
- Bundled Services: 3 Years Lenovo Premier Support, CO2 Offset 300 kg 3rd Gen
- Base Warranty: 3 years pick-up and return
- Battery Warranty: 1 year
- Extended Warranty: 3 years on-site next business day response
- Extended Battery Warranty: 1 year
SureLookIT.com
3 to 5 Working Days Delivery & Return Terms
Delivery Options:
If the product page shows "3 to 5 Working Days", the following delivery options apply:
SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)
DPD: €6.99 — 3 to 5 working days (Tracked, Insured)
Delivery working days are Monday to Friday (excluding bank/public holidays).
How to Return:
You must contact us to arrange collection. Do not send it yourself.
If returned by any other means, or without first contacting us to arrange collection, the return will be refused and the product sent back to you. We are not responsible for lost/damaged returned parcels when you don't follow our return policy.
You must pay a delivery fee to have it sent back to you
Returns time frame:
14 days from delivery date (based on tracking).
Item must be unopened, sealed, and resaleable.
Must arrive back to us within 14 days.
Important:
Refunds issued only if all return conditions are met.
If opened or not resaleable, it will be returned to you and no refund given.
Warranty:
Manufacturer warranty period is specified on the product page.
Delivery Notes
Delivery delays outside our control may occasionally occur.
For full return details see: https://surelookit.com/pages/support
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below
All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
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Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
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If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
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If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
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Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
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We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
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If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
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Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
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Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.
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UK Store



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