€6.99 - SECURISPEED. Signature Required. Tracked. Insured. 3 to 5 Working days delivery*

€6.99 — DPD. Signature Required. Tracked. Insured. 3 to 5 Working days delivery*

You will receive the delivery tracking number through both email and SMS on the day your order is dispatched, this will be one day before your order is delivered to you. 3 to 5 working days is the amount of working days between the date you ordered and the date it arrives with you.

If your order is not delivered on time, we'll gladly contact DPD on your behalf and work to resolve the delay as quickly as possible. While we remain committed to ensuring your order reaches you, delays occurring after dispatch are outside of our control.

Delivery working days are Monday to Friday (excluding bank/public holidays).

Note: Dispatch and delivery times may vary on bank holidays or where otherwise stated on our website.

For return details see: https://surelookit.com/pages/support

Hi everyone, welcome to SureLookIT.com.

Before we get started, let us just put this out there: if you end up being unhappy with your purchase, you can use ChatGPT to send us an email reinforcing your rights in any particular situation, and we can use ChatGPT to reinforce ours. We can then happily spend the next three hours sending increasingly impressive AI-generated explanations back and forth about who has what rights, if that’s really what we want to do.

Or, and this is just a wild suggestion, you could give us a call.

Take it easy. Relax. Tell us what’s going on, and we’ll get it sorted, bypassing the completely pointless AI-to-AI argument about who has what rights.

We’re both human.

Just give us a call. That’s all!

Security and privacy:

We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.

Call us by phone Ireland: (090) 661 7066

Let us save you some time! Call us now (090) 661 7066

Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below

Irish VAT

We are an Irish VAT registered business based in Athlone, Westmeath. Orders are dispatched from our warehouse in Athlone, Westmeath via DPD / AnPost. A tracking number is provided.

All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.

Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.

You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.

Is this item new?

Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.

All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.

If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.

Fraud prevention

If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:

Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.

All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below

---------

Hi (Name),

This is - SureLookIT.com! Thanks for your order.

Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.

---------

If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.

We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.

Delivery cost & dispatch days

We deliver throughout Ireland with DPD and AnPost. Tracking and Insured.

Click here to visit our Delivery information page for Next Working Day Delivery and Return Terms.

Click here to visit our Delivery information page for 3 to 5 Working Days Delivery and Return Terms.

I have not received my order!

If you have not received your order within the time specified, please contact us at the contact details above.

We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.

Where is my order confirmation email?

Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day? You can contact us by phone if you have any queries regarding your order.

Can I get technical support?

Yes, please contact us by phone, email or WhatsApp.

How do I cancel an order?

If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.

How do I return an order?

Click here to visit our Returns and Refund information page.

How do I get a refund?

Click here to visit our Returns and Refund information page.

Eircode's and address labels

We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.

Late and misdirected deliveries

If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.

If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.

What happens if I miss my delivery

Orders valued at €100 or less:

You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.

If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.

Higher Value Orders (€100 or more):

Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.

Two Year Warranty

Not Covered in warranty

1. Damage caused by the user.

2. Damage to any ports and connectors caused by the user.

3. Liquid damage.

4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.

5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.

Covered in warranty

Faults and issues not caused by the user.

Acceptance of Terms and conditions

It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.

Failure to read the terms and conditions will not exempt you from them.

Contact us

Support Hrs

10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.

Call us by phone

Ireland:

090 661 7066

SMS or WhatsApp number

+353830109277 - 10am to 3pm - Monday to Friday.

Email

[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.